Frequently Asked Questions

 

How much is shipping?

Most orders in the continental United States ship for $9.95 via UPS Ground from Northern California. Some larger items are $18.95.

Who does the art work?

You can do it or we can. You may utilize our Designer software and create it yourself, or contact us for an estimate to do it for you. Either way, I am sure it will turn out great.

What types of payment do you accept?

We accept Cash, Check, Money Order, and All Major Credit Cards.

How long will it take once my order is placed?

Standard production time is 5-10 business days. Orders are shipped UPS Ground from Northern California, so please allow 1-5 days for shipping anywhere in the U.S. Rush services are available for an additional fee.

How do I check measurements?

A tape measure or boat documentation should work. You may be able to find a website online that gives sizes for most boat models.

What type of material do you use?

We use a high performance 3M vinyl, with an added overlaminate to ensure the longevity of your graphics.

What surfaces can my decals go on?

The decals you order can go on most surfaces, including any fiberglass, metal, plastic, aluminum (smooth or corrugated) or glass. Please e-mail us if you have a specific surface not listed here.

Can you recommend someone to do installation for us?

Yes we can! Besides the easy DIY instructions and training videos that are available to you, we are part of a nationwide, certified installation network.

Will my product match what I designed online exactly?

The final product will be very close to what you see on your screen, however every screen and printer is slightly different. Minor adjustments of color or size may be made on our side to produce the best outcome.

Do I own the design I create?

You own your company name, and possible any artwork that you may have uploaded, but the designs created on HouseboatGraphics.com are neither copy written or protected under US or International intellectual property laws.

Disclaimer of ownership of submitted art

The customer is held completely liable for copyright infringement on artwork. HouseboatGraphics.com will not be held liable for any misuse of artwork, including name, logo or other images. By uploading images, you imply to us that you have the right to use it, and are assuming all risk under law. HouseboatGraphics.com may use any art submitted for advertising.

What if my design has a spelling error?

Any design that you make on our Real Time Designer is your responsibility to spell check. If your order is submitted with an error, we will gladly reprint it for you for 50% off the original price (less any discounts or coupons)

Right to Refuse Order

HouseboatGraphics.com has the right to refuse any order for any reason at any time, without any explanation. If this is the case a full refund will be given for any products not made.

How long do you keep my designs?

You must be a registered user for us to save your design, which if that is the case we will keep it for one year.

What if I need a replacement decal?

If you happen to mess up or lose your decal(s), we can replace it for 50% off the original price, within 120 days of purchase.

Can I wash my graphics?

Yes. The graphics are produced on high performance commercial grade vinyl and are very durable. You may wash and wax your boat as usual, but do not use a pressure washer or ice scraper.

Is tax applicable on my order?

If your order is shipping in California, applicable sales tax will be charged. If it is outside of California, there is no sales tax. Design is not taxable in any state.

What is your return policy?

All sales are final. Since all of our product and designs are made custom for you, we cannot reuse or resell them. Please make sure to double check everything before submitting your order.

Who owns HouseboatGraphics.com?

HouseboatGraphics.com is owned by LRT Graphics of Chico, CA.